If the wine is unopened and has been purchased within 3 days, we are happy to offer an exchange for the same value. Why 3 days? Storage of wine is important — too hot or too cold can severely impact its quality. Limiting the grace period for exchanges to 3 days means we mitigate the risk of a wine being damaged whilst not in our care.
The nature of wine is such that it can have faults. We aim to highlight a few of those in our Wine Glossary.
If you think your wine is faulty please bring it back in its original packaging within 7 days of opening. If the wine is truly faulty after we’ve been able to assess and taste it at the shop then of course we’ll be happy to offer an exchange for the same value or a full refund.
If the wine is assessed and we believe it has no fault, it is up to the discretion of the person working as to whether to issue a refund or an exchange. In each case we will always try to find a solution that satisfies both customer and shop.
Sorry, we are unable to refund gift cards.